If there's one thing we don't tolerate here at ConfigCat, that's terrible customer support. Our customers are important to us, and we try our best to provide all the help we can so that they get the best out of our services. In this article, we'll look at how we ensure that our customers have a hassle-free experience when using our service.
There's nothing more frustrating than writing up a thoughtful, intentional feature request to your favorite service provider and then not getting a response or subsequent feedback.
At ConfigCat, we understand the importance of feature requests because we know that our service becomes more successful when our customers are happy and their needs are met.
As a result, we keep track of each of our customers' feature requests to help us make informed product decisions and implement the features that matter most.