Effective date: July 3, 2025

This Billing Policy and Pricing Schedule (“Billing Policy”) is an integral part of the ConfigCat Terms of Service ("ToS"). The Billing Policy provides detailed information on billing practices, charges, payment methods, and pricing related to your use of ConfigCat services. All provisions in this document are subject to the Terms of Service, and in the event of any conflict, the Terms of Service shall prevail. By using ConfigCat services, you agree to comply with this Billing Policy in addition to the ToS. For reference, this document expands on the billing-related terms outlined primarily in Sections 5.1.5, 5.2.3, 5.2.4, and 5.2.7 of the Terms of Service Agreement.

Usage Limits

ConfigCat provides usage quotas as part of its service plans, detailed in our Plans & Pricing (“Pricing”). This section provides details on quotas related to config.json downloads and network traffic.

1. Config.json Download Count

A config.json download is counted every time your application downloads a configuration file from ConfigCat's Content Delivery Network (CDN) or Cloudflare HTTP edge cache. This includes HTTP requests that result in an HTTP 304 Not Modified status.

• Measurement: ConfigCat calculates the download count by analyzing Cloudflare logs and ConfigCat's CDN logs. All HTTP requests associated with SDK keys of your organization are summed to determine the Config.json Download Count for your organization.
• Monthly Count: The counter resets on the first day of each month. The monthly count reflects the total number of such requests recorded between two resets.

2. Network Traffic Quota

The network traffic quota reflects the total bytes downloaded when your application retrieves config.json files from ConfigCat's CDN and Cloudflare HTTP edge cache.

• Measurement: The total network traffic is measured by summing the bytes of all HTTP responses (including HTTP 304 responses) associated with SDK keys of your organization. This is derived from Cloudflare logs and ConfigCat's CDN logs.
• Monthly Network Traffic: The network traffic counter is reset on the first day of each month. The monthly network traffic reflects the total volume of bytes downloaded during the period between two resets.

Excess Usage Charges

If your usage exceeds the limits specified in your Service Plan as outlined in the Pricing Schedule, the following Excess Usage Charges will apply and shall cover the following additional monthly units.

Pre-purchased quota upgrade, initiated voluntarily by the Customer before exceeding any applicable limit:

Overage fee based on excess usage, applied unilaterally by ConfigCat.

Payment Methods

Prices listed on the ConfigCat website apply to credit card payments only; prices shown elsewhere may vary.

Credit card: paying by credit card has no extra fee. It is a paid-in-advance payment method. The payment service provider (Stripes) charges the card on the first day of the start of the subscription period. The Customer has to set up their credit card in the Billing section of their organization. Adding a backup card is possible in the Billing section.

Wire transfer: paying by bank wire transfer is subject to a written request to and acceptance and acknowledgment by ConfigCat. The use of such a payment method includes an extra administrative fee ($ / € 200 depending on your default billing currency) for the manual processing on our end. The invoice is issued on or around the first day of the start of the subscription period with a NET30 payment period, i.e. the payment deadline is 30 days from the date of issue.
Customer is responsible for covering all bank transfer cost. The invoice will be sent by e-mail to the e-mail address provided by the Customer.

Amazon Web Services (AWS): in case of ordering a ConfigCat subscription through Amazon Web Services, billing and collection is going through AWS. AWS prices might be different than those made available on configcat.com. For more information please visit AWS.

Non EUR/$ payment: if a Customer wishes to pay in a currency other than the available currencies on the configcat.com website (currently $ and EUR), the Customer has to contact the payment team to request a special offer. In such cases, pricing will be determined at the sole discretion of ConfigCat on an individual (case-by-case) basis. This option is only available by the payment method of bank wire transfer.

Administrative Fees

In the event the Customer fails to maintain accurate and current billing or payment information in its Account, ConfigCat reserves the right to charge and Customer shall pay (within 15 business days) an administrative fee for any processing required as a result, not to exceed EUR/$ 200 per instance (currency depends on Customer's default billing currency), unless higher costs can be demonstrated and evidenced.

In the case of delayed payments, ConfigCat reserves the right to charge and Customer shall pay (within 15 business days) an administrative fee of EUR/$ 500 per task for any payment reminders, billing interventions, and debt collection activities required as a result (currency depends on Customer's default billing currency) unless higher costs can be demonstrated and evidenced. The Customer shall also bear any third-party collection costs incurred.

Use of any supplier system requested by the Customer (including but not limited to invoicing platforms) is subject to ConfigCat's prior written approval and sole discretion. ConfigCat shall have no obligation to use such systems and, in any case, shall not agree to use them where the Subscription Term is shorter than one (1) year. If ConfigCat agrees to use a Customer-requested supplier system, an administrative fee of EUR/$ 500 per Subscription Term (based on the Customer's default billing currency) shall apply.

DORA-related Compensation

Where applicable, the Customer shall fully compensate ConfigCat for any reasonable costs, expenses, and damages incurred in connection with activities performed under or pursuant to the DORA Schedule or the REGULATION (EU) 2022/2554 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 14 December 2022 (“DORA”).

Unless otherwise agreed, such assistance shall be charged at ConfigCat's standard professional services rate of EUR/$ 250 per hour (exclusive of VAT), depending on the Customer's default billing currency. ConfigCat may, at its discretion, propose a flat fee for well-defined assistance tasks. If external costs are incurred (e.g., legal or consulting), they shall be charged on a pass-through basis, with appropriate documentation provided.

Unless otherwise agreed, DORA-related services will be invoiced monthly in arrears and are payable in accordance with the standard payment terms under the ToS and this Billing Policy.

ConfigCat may require the advance payment of estimated costs prior to commencing any such DORA-related activity. The Customer's failure to make such advance payment shall entitle ConfigCat to withhold performance of the requested support without liability.

If you have any questions or concerns about this Billing Policy, please feel free to email us at [email protected].