This post describes the main motivations behind the ConfigCat Service Level Agreement. If you're looking for the ConfigCat SLA document your can find it here: https://configcat.com/Home/ServiceLevelAgreement
The values behind the team
When we started ConfigCat, the team agreed on a few values we all share: we ❤️ our users, and we ❤️ our product.
The ❤️ for our users is what helps us prioritize work. It makes us prioritize user needs over our own desires. It's the main driving force behind our product decisions.
The ❤️ for our product is the fuel (or the substance), that makes us alive, and live through hard times. If you have a developer background then you know what I'm talking about. Your favorite project that makes you want to open your IDEs every day. The project its architecture you dream about. The project you chose over your girlfriend. A backend, a frontend, the services, the database and all the nuts and bolts that stimulates your brain. The feeling of Being High on Development.